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North Kiteboarding has discovered a higher-than-normal warranty rate on a limited number of 2023 Orbit Kites (8m, 9m, 10m and 11m) within a specific production batch. North is offering immediate replacement of all affected kites, free of charge.
Brand Director Mike Raper says: “We apologise for the inconvenience this may cause people. As a premium brand, we take warranties seriously and put our riders’ (customers) safety first. The majority of kites do not have any issues. However, we recently identified a higher-than-normal number of warranty claims on a specific production batch of 2023 Orbits. We traced this to an inconsistency in the inflated structure material on affected kites, which has caused the leading edge to burst in a small number of kites (usually upon first or subsequent inflation). Please be assured that the material inconsistency was limited to a very small number of kites, and we are confident the failure rate is extremely low. We have identified and eliminated the material inconsistency, to prevent this issue from reoccurring.”
To find out if your Orbit is one of the affected kites, please follow the instructions below. If affected, please get in touch with your North retailer immediately to arrange for a free replacement kite. If you have friends with Orbit kites, please share this information with them.
If you have a 2023 Orbit (Article Number 85000.230000) please take note of the serial code and visit the North Website here to find out if it is one of the affected kites. The serial code is located on the underside of the kite wingtip. You will need to enter this code into the Serial Code Tracker on the North website here to find out if your kite needs to be replaced.
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